Warranty Claims Analyst II

Company: Rheem Manufacturing
Location: Montgomery
Posted on: June 25, 2022

Job Description:

DescriptionAt Rheem, we invest in amazing talent. We encourage our team members to challenge themselves and the status quo. We offer an environment that fosters creativity and individual and organizational success. We are innovative, curious, and inspiring what's next, new and better before our customers do. Headquartered in Atlanta, Georgia, we have a global presence and operate R&D, technology, sales, production, and business development operations throughout North and South America, Middle East/Africa (MEA) and Asia-Pacific---. and, WE ARE GROWING!!!Do you want to join us as we help save the environment and shape the future?We are not only leading the way for the here and now, but also leading innovations into the future. Now is an exciting time at Rheem and a great time to grow your career with us.We are seeking a dynamic and experienced Warranty Claims Analyst II that will be responsible for receiving and processing all water heater warranty returns (non-deducted and deducted) for defective water heaters and/or parts from any or all customers across all product channels and applications. This position will inform customer of return goods authorizations, rejections or denied warranty claims and initiate check requests for labor, installation, and/or defective product to consumers. You will spend your days answering inbound phone calls regarding warranties and interacting with customers to provide information in response to inquiries about warranty, warranty pricing, RGAs, product information, via phone, email, or fax. Must HavesJob Qualifications

• 1 year as a Warranty Claims Representative / Warranty Claims Analyst.
• Ability to work overtime and holidays as needed.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. (See attached example.)
• Alphanumeric data entry skills - 18 wpm with 95% accuracy - Will be assessed.
• Minimum 1 year experience researching and resolving remittance deductions.Rheem Manufacturing Company Is An Equal Opportunity Employer.Please note: Rheem is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Rheem or its subsidiaries via email, Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Rheem. No fee will be paid in the event the candidate is hired by Rheem as a result of the referral or through other means.Primary LocationUS-AL-MontgomeryJobCustomer Service & Contact Center OperationsOrganizationWater Heater DivisionScheduleFull-timeShiftDay JobEmployee StatusRegularJob TypeStandardJob LevelEntry LevelJob PostingFeb 16, 2022, 3:39:33 PM

Keywords: Rheem Manufacturing, Montgomery , Warranty Claims Analyst II, Professions , Montgomery, Alabama