Security Service Technician
Company: Wittenbach Business Systems LLC
Location: Montgomery
Posted on: August 6, 2022
|
|
Job Description:
Description:Wittenbach Business Systems specializes in strategic
partnerships with financial institutions delivering state of the
art money processing and security solutions. The driving force
behind our growth is a commitment to listen to our clients and
quickly deliver the right solutions to make them successful.
().Founded in 1974 with headquarters in Sparks, Maryland and a
regional center in Charlotte, NC. Wittenbach has grown and
contributed to our community for over 45 years and is one of the
largest independent sales and service organization for financial
equipment in the Mid-Atlantic and Southeast regions. Wittenbach
represents market leading manufacturers (including Hyosung,
Hamilton Safe, Glory) whose products enable delivery of industry
leading solutions offering performance, reliability, ease of use,
and lowest cost of ownership for our customers.We have an excellent
opportunity for an experienced Security Service Technician. This
position will service equipment specific to financial institutions
including: Safes, locks, alarm, video, access control, remotes and
CCTV. The Service Technician s responsibility is to respond to,
diagnose and resolve field service issues. They are required to
demonstrate competency, troubleshoot and repair electronic
equipment, as well as installation of new electronic equipment and
components when necessary.RESPONSIBILITIESProfitability Identify
cost savings mechanisms in the course of doing business and
throughout the WBS organization and make recommendations.Customer
Service Respond to dispatched service calls, reporting to the
customer site within 8 working hours or less as dictated by
customer contract. Properly schedule calls to appropriately manage
response time. Reinforce operator training issues with customer as
appropriate. Distribute customer comment cards or conduct site
survey at the end of each service call for WBS to receive feedback.
Utilize customer relations skills to maintain a highly professional
image of our Field Service Representatives. Extensive driving from
location to location. Climb ladders to adjust or fix equipment as
needed.Troubleshooting Repair equipment problems to completion by
making the required adjustments or replacing defective parts as
necessary. Keep updated log to be used as a reference when
troubleshooting future similar repairs.Preventive Maintenance
Perform scheduled preventive maintenance routines, adhering to
factory specification on all customer equipment.AdministrationAll
administrative requirements are to be submitted accurately and
timely to include:. SRV work order tickets via TechMate Updated
preventive maintenance list Expense reports/mileage logs via Concur
Worked hours/PTO via ADP Warranty Claim Forms Parts ReturnsCompany
Property Maintain effective control and care of all company
property (i.e. vehicles, tools, stocked parts inventory, etc.)WBS
Team Maintain positive relations at all levels throughout the
organization, both within the Service Division and
interdepartmentally. Provide coverage for other FSRs during
vacations.Other duties as assigned that fulfill the mission and
abide by the values to ensure the success of the companyDue to the
nature of WBS' business, all qualified candidates will be subject
to a drug, criminal background and driver's pre-employment
screening.We offer a competitive salary & complete benefits
package.Requirements:JOB QUALIFICATIONSEducation: Associates Degree
in Electronics or equivalent military or trade schoolExperience:
Minimum 1+ year industry experienceSkills: Thorough knowledge of
basic electronics; strong mechanical aptitudeRequires technical
support in the fieldProficient in: Concur, Paylocity, Microsoft
Windows/Office, TechMate, Inventory Control and PC skillsESSENTIAL
PHYSICAL-MENTAL FUNCTIONS AND ENVIRONMENTAL CONDITIONS Able to
properly lift 50 pounds or less frequently, 100 pounds or less
occasionally. The highest point of any lift - overhead; the lowest
point of any lift - the floor. Able to move 50 pounds or less
frequently, 100 pounds or less occasionally. Able to push/pull
objects with moderate effort frequently. Maximum effort
occasionally. Able to sit and/or stand 2 hours continuously, up to
8 hours per day. Able to remain on feet for 2 hours continuously.
Must be able to manipulate small objects with close eye-hand and
arm-hand coordination for entire shift. Able to perform motor
skills such as grasping, finger manipulation, pinching, bending,
reaching out, twisting, turning, reaching up, wrist
turning/torquing for 2 hours continuously. Able to effectively
communicate with customer base, both orally and in writing. Able to
see objects closely, discriminate colors, perceive depth
continuously. Able to understand, relate to, and apply concepts on
a continuous basis. Able to remember multiple tasks / assignments
given to self and others over long periods of time continuously.
Able to drive vehicle from site to site in order to provide
technical support for our customers. Valid driver s license,
automobile insurance and own transportation may be required.
Driving requirements may be up to and including 4-6 hours per day
and on occasion up to 10 hours. Must be able to use power tools
such as a drill or saw overhead. Able to climb ladders up to 20
feet high.
Keywords: Wittenbach Business Systems LLC, Montgomery , Security Service Technician, Professions , Montgomery, Alabama
Click
here to apply!
|