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IT Systems Technician, Senior

Company: Tech Providers Inc.
Location: Montgomery
Posted on: January 22, 2023

Job Description:

Position: Senior IT Systems Technician
Location: Montgomery, AL 36104 (Onsite)
Duration: 7+ Months of Contract to Perm

  • Monitor Service Desk and assign tickets as they arrive.
  • Resolve issues requiring systems and applications knowledge when able and escalate to 2nd Tier Service Desk when necessary.
  • Help develop and maintain the operation of service desk software use, track work progress, track workloads, and reassign tasks.
  • Management of the IT procurement process by obtaining vendor quotes, submitting, and routing purchase requests, tracking purchase requests, verifying delivery, and maintaining accurate IT equipment device inventory.
  • Assist end-users for operational questions or problems, managing a resolution.
  • Install, configure, and maintain hardware devices such as computers, wireless devices, printers, and copiers and install, configure, and maintain end user software.
  • Troubleshoot end-user hardware/software issues and manage a resolution.
  • Help end-users for operational questions or problems.
  • Actively contribute to the development of the service desk knowledgebase and documentation of processes, procedures, and solutions.
  • Assist end-users with voice service (telecommunications) issues, provide end-users with basic training on VoIP/cell phones and tablets, and provide end-user with documentation.
  • Manage video conferencing solutions by implementing, documenting, and improving hardware configurations and platform use (e.g., Teams, WebEx, etc.).

    Skills Required:

    • PC hardware installation and related peripherals Installation and configuration of Microsoft Windows Operating Systems (OS) Proficient use of Microsoft Office software Troubleshooting PC hardware and software user issues.

      Experience Required:

      • Typically has 1 to 2 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills.

        Education Required:f

        • One (1) year of credit from an accredited college or technical school in the field of Information Systems Education/Experience Substitutions: Responsible experience in software and/or hardware troubleshooting and installation beyond the required minimum of two years may be substituted for the required education on a year-for-year basis (e.g., one year of additional experience equals one year of college/technical school.
        • College/technical school credit in Information Systems beyond the required minimum of one year may be substituted for the required experience on a year-for-year basis.

Keywords: Tech Providers Inc., Montgomery , IT Systems Technician, Senior, Professions , Montgomery, Alabama

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