IT Systems Technician, Senior

Company: Tech Providers Inc.
Location: Montgomery
Posted on: January 22, 2023

Job Description:

Position: Senior IT Systems Technician
Location: Montgomery, AL 36104 (Onsite)
Duration: 7+ Months of Contract to Perm
-
Duties:

• 
  
• Monitor Service Desk and assign tickets as they arrive.
  
• Resolve issues requiring systems and applications knowledge when able and escalate to 2nd Tier Service Desk when necessary.
  
• Help develop and maintain the operation of service desk software use, track work progress, track workloads, and reassign tasks.
  
• Management of the IT procurement process by obtaining vendor quotes, submitting, and routing purchase requests, tracking purchase requests, verifying delivery, and maintaining accurate IT equipment device inventory.
  
• Assist end-users for operational questions or problems, managing a resolution.
  
• Install, configure, and maintain hardware devices such as computers, wireless devices, printers, and copiers and install, configure, and maintain end user software.
  
• Troubleshoot end-user hardware/software issues and manage a resolution.
  
• Help end-users for operational questions or problems.
  
• Actively contribute to the development of the service desk knowledgebase and documentation of processes, procedures, and solutions.
  
• Assist end-users with voice service (telecommunications) issues, provide end-users with basic training on VoIP/cell phones and tablets, and provide end-user with documentation.
  
• Manage video conferencing solutions by implementing, documenting, and improving hardware configurations and platform use (e.g., Teams, WebEx, etc.).
  
  -
  Skills Required:
  
  
  • 
    
  • PC hardware installation and related peripherals Installation and configuration of Microsoft Windows Operating Systems (OS) Proficient use of Microsoft Office software Troubleshooting PC hardware and software user issues.
    
    -
    Experience Required:
    
    
    • 
      
    • Typically has 1 to 2 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills.
      
      -
      Education Required:f
      
      
      • 
        
      • One (1) year of credit from an accredited college or technical school in the field of Information Systems Education/Experience Substitutions: Responsible experience in software and/or hardware troubleshooting and installation beyond the required minimum of two years may be substituted for the required education on a year-for-year basis (e.g., one year of additional experience equals one year of college/technical school.
        
      • College/technical school credit in Information Systems beyond the required minimum of one year may be substituted for the required experience on a year-for-year basis.
        
        
        
        
        
        
        
        
        
        

Keywords: Tech Providers Inc., Montgomery , IT Systems Technician, Senior, Professions , Montgomery, Alabama