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Service Center Analyst

Company: MAX Credit Union
Location: Montgomery
Posted on: July 14, 2019

Job Description:

Description:Completes all training as required.Upholds core values and builds team member and customer relationships.Assists members in establishing Jenny MAX, debit cards, estatements, and Online/Mobile banking. Provides support to our members who use online/mobile banking and bill pay.Performs other related duties as assigned.Communicates with professionalism, courtesy, and friendliness in a manner appropriate to the listener.Effectively manages time off the phones to meet occupancy requirements.Understands the importance of positive voice tones and expresses self clearly.Resets member passwords or security questions.Works as liason between members and Q2.Assists member with the completion of any necessary paperwork.Maintains basic knowledge of MAX products and services, consistently and effectively cross sells, which will be evaluated through quality monitoring and meeting the goals of the Service Excellence Program. ExperienceOne year to three years of similar or related experience. EducationA high school education or GED. Interpersonal SkillsCourtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other SkillsPC skills. Good telephone skills. Effective oral and written communication skills. Physical RequirementsPhysical Requirements Never (0%) Rarely (1-12%)Occasionally (12-33%)Frequently (34-66%) Regularly (67-100%) Seeing: Must be able to read reports and use computer. RegularlyHearing: Must be able to hear well enough to communicate with co-workers. Regularly Standing/Walking: Regularly Climbing/Stooping/ Kneeling: Rarely Lifting/Pulling/Pushing: RarelyManual Dexterity: Must be able to write, type, and use phone system. Regularly Driving: Rarely At MAX, we believe what we do matters. We are passionate about our work; inspired by the impact it has on our business and our members. As a team, we believe in collaboration to reach shared goals, and development through challenging and meaningful experiences. Making this happen is a dynamic, evolving process, and we count on each associate to be a catalyst in driving our performance and their own. Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Keywords: MAX Credit Union, Montgomery , Service Center Analyst, Professions , Montgomery, Alabama

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