Customer Service Representative

Company: OfficeTeam
Location: Montgomery
Posted on: January 16, 2020

Job Description:

Ref ID: 04720-9502381307 Classification: Customer Service Representative Compensation: $13.00 to $14.27 hourly Robert Half is currently sourcing candidates with an Customer Service background, for an Customer Service Representative role for one of our fortune 500 healthcare clients in the Montgomery, AL area. The Customer Service Representative will be responsible for but not limited to: --- Utilize multi-media functions (phone calls, faxes, and e-mail and integration files) to accurately input patient profile eligibility, medical history, clinical data, and updates into company operation platforms. --- Assist pharmacies in claims processing by providing information needed to process claims and researches all information related to pharmacy rejections. --- Process medication overrides for dosage changes or RTS (refills too soon), etc. --- Input manual claim data into the database on claims outside of processing window. --- Input appropriate claim processing call tracking notes with each call received. --- Provide patient medication profiles to facility pharmacies. --- Troubleshoot and resolve pharmacy related issues for Client Services. --- Input appropriate call-tracking notes with each call, fax, e-mail, or integration received. --- Transfer HospiOnDemand clients to clinical pharmacists for consults and create work order tickets and consult notes for pharmacist request. --- Assign coverage, transfers patients, or trouble shoots rejections as directed by clinical pharmacists. --- Work all assigned discharges and censuses from the Discharge Data Base. If you are interested please send your resume to [Click Here to Email Your Resum--] In addition to the day to day duties, the Customer Service Representative will need to meet the following requirements: --- Knowledge of proper telephone etiquette; previous call center experience preferred. --- Must have attention to detail with excellent problem solving and multi-tasking skills --- Computer literacy / data entry skills are required and proficiency in Microsoft Word, Outlook, and Excel --- Excellent written and verbal communication skills are required. --- Experience with image display software and web-based data entry software. --- Knowledge of Medical Terminology and ICD-10 Codes preferred. --- Knowledge of drug therapies. (Generic/Brand names, drug classes, sigs) --- Basic math and analytical skills. --- Possess a positive attitude and strong work ethic. --- Ability to work in a team environment and promote teamwork. --- Need to be able to work a flexible schedule including nights and weekends. Education and Experience --- Previous pharmacy technician experience highly desired, certification or licensure highly desired and/or related PBM business experience with knowledge of long term care pharmacy billing. --- Must have a High School diploma or equivalent. College or technical training a plus. OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area. Apply for this job now or contact us today at 888.490.4154 for additional information. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. -- 2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use .

Keywords: OfficeTeam, Montgomery , Customer Service Representative, Sales , Montgomery, Alabama