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Customer Service Representative- 2nd Shift

Company: Masonite
Location: Montgomery
Posted on: November 22, 2021

Job Description:

We heard you knock! Job Responsibilities: Primary focus: Answer incoming customer phone calls in a professional mannerFollow up to ensure that customer issues are resolved both promptly and thoroughly.Research delivery or invoicing discrepancies and issue credit as necessaryResearch any delivery and/or invoicing discrepancies and work with the customer on a resolution, may include issuing credits and handling returns.Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value.Answer technical inquiries regarding our products and providing updates on the status of orders.Communicate clearly and professionallyAssist customers on resolutions related to product availability issues.Maintain appropriate controls and documentation to ensure SOX compliance.Complete the order entry process with a high degree of accuracy for orders originating from telephone, fax, e-mail and EDI.Willing to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes.Able to continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience.Follow all Company related safety/environmental rules and regulations.Perform other duties as assigned by the Customer Service Manager to ensure a positive customer experience. Education: High School education required, Associate's degree or higher preferred Experience: 2-4 years previous experience in customer service for a manufacturing company, call center or building supplies industry is STRONGLY preferred.Product knowledge as it relates to the Building Material and/or Door industry.Must be able to work a 2nd shift: 11:30am - 8pm EST. The position will be work from home, but required to live in a 50 mile radius from our Ybor City Corporate office. Open to extraordinary!

Keywords: Masonite, Montgomery , Customer Service Representative- 2nd Shift, Sales , Montgomery, Alabama

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