Customer Service Representative

Company: ThompsonGas LLC
Location: Greenville
Posted on: January 16, 2022

Job Description:

ThompsonGas is seeking a Customer Service Representative who is self-sufficient and thrives in a fast-paced environment. Customer retention, new customer acquisition and customer support will be a primary focus.Essential Job Duties:Handle inbound calls by asking probing questions to uncover sales and service opportunitiesProvides timely and accurate information on order status Evaluate sales methods and company programs to meet current customer needs and develop potential business leadsAddresses customer phone calls and responds to all inquiries including, but not limited to, pricing, billing, product knowledge, grievances and setting up new accountsLeads outbound calling operations in efforts to collect from past due customersEnters and updates customer account information in CARGAS and MPX systems Processes billing payments for walk-in customers Responsible for processing driver daily paperwork Other duties as assignedEducation and Experience:Associates Degree or equivalent 2+ years Customer Service experience (Call center experience preferred)Previous experience with CARGAS and MPX systems preferred, but not required Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers Strong organizational and data entry skills Ability to multi-task and prioritize assignments in a fast-paced environment Ability to take ownership and accountability for resolving customer problems in a professional and enthusiastic manner Able to work Monday - Friday 8-5pm PERKS WITH US!Medical, Vision and Dental InsuranceCompany paid Short Term Disability, Life Insurance and ADPaid sick time, vacation time and paid holidays offImmediate 401(k) contributions with company match after one yearWellness Programs with prizesTuition ReimbursementAnd many more!ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Keywords: ThompsonGas LLC, Montgomery , Customer Service Representative, Sales , Greenville, Alabama