Customer Service Representative
Company: Capstone Finance Inc.
Location: Montgomery
Posted on: January 24, 2023
Job Description:
Local finance company looking to fill a full-time position as a
Customer Service Representative (CSR).In simple terms, your job is
to make sure the customers are happy and that they continue doing
business with your employer. As a CSR, your responsibilities would
be assisting customers with queries or offering financial loans as
well as servicing those loans. Other possible duties include:
- Taking loan applications
- Processing the payments of customers
- Collections in person, over the phone and via written
communication
- Ensuring customers' queries are answered to their satisfaction
both by phone and in person
- Using computerized systems to access the details of
customers
- Promoting certain financial products and services
- Expert communication and listening skills are a must for this
challenging and rewarding position which is often the "face" of the
company to the customersCustomer Service Representative Duties and
Responsibilities:
- Manage and prioritize multiple concerns simultaneously
- Provide appropriate and correct information to incoming
customer order status and product knowledge requests
- A positive attitude
- The ability to learn quickly and move on from both success and
failure
- Process customer orders/changes/returns according to
established department policies and procedures
- Work closely with the credit department to resolve disputed
credit items
- Provide timely feedback to company management regarding
challenges or customer concerns
- Partner with the sales team to meet and exceed customer's
service expectations Listen, document, and help resolve conflicts
with customers -Customer Service Representative Preferred
Qualifications:
- High School diploma
- Previous customer service experience
- Computer experience and aptitude
- Problem-solving skills, and the ability to think under
pressure
- Commitment to continual education about the company, products
and services
- Similar Job Titles
- Customer Service Representatives
- Collector
- CSRRange: $10.50 - $15.00
Keywords: Capstone Finance Inc., Montgomery , Customer Service Representative, Sales , Montgomery, Alabama
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