RESOLUTION AGENT (Collections)
Company: Guardian Credit Union
Location: Montgomery
Posted on: May 22, 2023
Job Description:
Participates in maintaining a financially sound loan portfolio
through early delinquency control. Methods to accomplish this
include (but are not limited to): phone calls, collection letters
and in person interviews. Recommends further action on accounts as
deemed necessary (includes but not limited to): repossession, legal
action, foreclosure and referral to collection agency)
Major Duties andResponsibilities
- Interview customers to determine reason for delinquency. Take
appropriate action to resolve the account (could include loan
modifications or loan workouts). Counsel customers concerning their
financial obligations, advises of options and solicits agreement of
payments.
- Respond to customer inquiries by phone and in person (could
include, but not limited to: requests to transport our collateral
out of country, CPI claims, GAP and other dealer sold insurances,
NADA values, address updates).
- Recommend further action as deemed necessary (i.e.
repossession, legal action, foreclosure, referral to collection
agency). Demonstrates judgment and discretion within the framework
of all applicable regulations and policies.
- Monitor and process loan payoff information and provide this
communication to dealerships, insurance companies and all
appropriate parties in an accurate and timely manner.
- Ensure customer files are kept updated and complete, and all
required documents are filed (includes completion of adverse action
forms).
- Researches and analyzes data on past due loan accounts,
non-sufficient return items and negative share balances, and claims
of fraudulent account activity.
- Assist other departments and branches with transactions as
needed. Provide support for the collections department and branch
managers in fulfilling customer requests and merchant
verifications.
- Must comply with applicable laws and regulations, including but
not limited to, the Bank Secrecy Act, the Patriot Act, and the
Office of Foreign Assets Control.
Keywords: Guardian Credit Union, Montgomery , RESOLUTION AGENT (Collections), Sales , Montgomery, Alabama
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