Front Desk Agent
Company: Wind Creek
Location: Montgomery
Posted on: May 28, 2023
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Job Description:
**Front Desk Agent**- > - > - > - > Location
Montgomery, AL **Job Overview:**Hotel Front Desk Agents perform an
array of tasks to make guests feel welcome but their primary
responsibility is registering guests to their hotel room.
**Purpose:**Our genuine engagement and positive energy provide
guests an escape from their routine into our exciting fantasy world
of fun, chance, and possibility, where everyone feels a sense of
belonging and importance.**Value System:**Our enthusiastic
commitment to our purpose inspires and empowers us to do everything
right, have fun, and be the best. We will be recognized fairly,
elevating our levels of personal accountability, and focus on our
customer. The resulting creation of wealth will grow opportunities
for all.**Duties and Responsibilities:*** Projects a positive image
and greets all guests* Performs hotel check-in and checkout
transactions* Enrolls guests to players club, generates rewards
cards upon demand* Disseminates information to guests regarding the
property, hotel, promotions, etc.* Performs miscellaneous tasks
such as cash handling, check authorizations, faxing, copying*
Maintains cash drawer, drops cash as required, submits supporting
documentation * Assists with ensuring qualified players receive
priority service from a Games and F&B perspective* Answers
telephones, routing calls as necessary* Assists with Concierge
duties as necessary* Actively resolves guest issues and disputes*
Reports guestroom issues to Maintenance* Re-stocks Front Desk
supplies* Keeps work area clean and orderly* Other duties &
responsibilities as assigned**Job Requirements: *(please ensure you
meet the listed requirements prior to applying*)*** High School
diploma or GED required or enrolled and successfully complete a GED
program within six (6) months from start date as a condition of
continued employment* Must be twenty-one (21) years of age or
older* Must be able to type 20 words per minute minimum (typing
test will be administered) - **required*** Good writing and verbal
communication skills required (skills test will be administered) -
**required*** Experience in customer service- **required*** Must be
able to lift and carry up to 40 lbs* Must successfully pass job
interview, including a guest service audition* Must be able to
operate standard office equipment phones, computers, etc.* Must be
able to pass a panel interview and audition* Must be able to
successfully demonstrate AAA four diamond behaviors in the panel
interviews audition process* Must be able to stand and/or walk for
entire shift* Must be able to work effectively in a fast paced,
high volume environment* Must be able to operate standard office
equipment phones, computers, etc.* Willing and able to work odd or
irregular hours including nights, weekends, and holidays* Willing
to travel and participate in training as recommended or required*
Must have a Tribal Gaming License (or the ability to obtain and
maintain a license) as a requirement for this position* Must have
willingness and ability to work in a smoke/secondary smoke
environment**NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY
SHALL BE ADHERED TO AT ALL TIMES**On-line applications are accepted
at http://www.windcreekhospitality.com/Careers. For internal
employees please submit your Internal Job Posting Form to your
propertys Human Resources office.**Complaints about the recruitment
or selection process for employment should be directed in writing
to office of the President and CEO of Wind Creek Hospitality.**
Keywords: Wind Creek, Montgomery , Front Desk Agent, Sales , Montgomery, Alabama
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